Frequently Asked Questions

DigiSafe is a secure platform for managing and passing on your digital legacy. We help you organize important digital assets like passwords, documents, social media accounts, and more, ensuring they're securely stored and can be accessed by your chosen beneficiaries when the time comes.

DigiSafe functions as a secure digital vault. You upload or enter your digital assets and information, assign beneficiaries to specific assets or groups of assets, and set conditions for access. We handle the secure storage, encryption, and eventual transfer of access according to your specifications.

DigiSafe offers several advantages over physical records: bank-level encryption keeps your data secure; automatic updates ensure information stays current; customized access control lets you decide exactly who gets what information; and our platform provides step-by-step guidance for your beneficiaries when the time comes.

DigiSafe supports a wide range of digital assets including: login credentials for online accounts, financial information, important documents (wills, insurance policies, etc.), digital media like photos and videos, cryptocurrency wallet information, social media accounts, email accounts, subscription services, and digital property like domain names or online businesses.

Yes. We use AES-256 encryption, the industry standard for secure data storage. Additionally, we implement strict authentication protocols and regular security audits to ensure your information remains protected at all times.

Only the beneficiaries you specifically assign will have access when it's time to retrieve them. You set the conditions and choose who gets access to what. No one, including our staff, can access your encrypted data without proper authorization.

No. Your sensitive information is encrypted before it reaches our servers using client-side encryption. This means your data is encrypted on your device before transmission, and we don't possess the decryption keys. Our zero-knowledge architecture ensures that not even our technical team can view your actual content.

We've implemented multiple layers of security to protect against breaches. In the unlikely event of a security incident, your data remains encrypted and inaccessible without your master password, which is never stored on our servers. We also maintain regular backups, conduct penetration testing, and follow industry best practices for incident response.

Security is our priority, which means we don't store your master password. However, we offer recovery options including a secure recovery key that you can store offline and optional trusted contacts who can help initiate a recovery process.

We employ a multi-factor authentication process for beneficiaries. Depending on your settings, this may include email verification, phone verification, identity document submission, or verification through trusted contacts you've designated. You can customize the level of verification required based on the sensitivity of the assets.

After creating your account, you can easily add assets through our intuitive dashboard. Simply select the type of asset (password, document, social account, etc.), enter the relevant details, and assign beneficiaries if desired. You can organize assets into categories and update them anytime.

In your dashboard, navigate to the 'Beneficiaries' section to add people by email address. You can then assign specific assets or categories of assets to each beneficiary, and set conditions for access. Beneficiaries will receive instructions on how to claim their assigned assets when appropriate.

Yes, you have complete control over who gets access to what and when. For example, you can grant immediate access to certain documents for your spouse, while setting up time-delayed access for children or other family members. You can also require verification from trusted contacts before access is granted.

You can update your stored information anytime by logging into your account and accessing the relevant asset. Our system also sends periodic reminders to review and update your information to ensure everything stays current.

We recommend reviewing your stored information at least every 6 months, or whenever you create new accounts, change passwords, or acquire new digital assets. Our platform includes a convenient 'Last Updated' indicator for each asset to help you keep track.

You can choose from several options: manual release (you decide when to grant access), inactivity trigger (if you haven't logged in for a predetermined period), verification by trusted contacts, or integration with third-party death notification services. You control these settings in your account preferences.

Yes, we offer a 30-day free trial that gives you access to all basic features. This allows you to experience the platform and determine if it meets your needs before committing to a subscription.

We offer three subscription tiers: Basic ($5.99/month) for individual use with limited storage, Premium ($9.99/month) with expanded storage and features, and Family ($19.99/month) which covers up to 5 family members with shared and private spaces. Annual subscriptions receive a 20% discount.

If you cancel your subscription, you'll have a 90-day grace period to download your data. After that period, your encrypted data will be permanently deleted from our systems according to our data retention policy. We provide export tools to help you retrieve your information.

We don't currently offer lifetime subscriptions because our service requires ongoing maintenance, security updates, and server costs to ensure the long-term protection of your data. Our subscription model ensures we can continue providing secure, reliable service for years to come.

We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and selected cryptocurrencies including Bitcoin and Ethereum. All transactions are processed through secure payment gateways.

DigiSafe works on any device with a modern web browser, including computers, tablets, and smartphones. We also offer dedicated mobile apps for iOS and Android for a more optimized experience on mobile devices.

Storage limits depend on your subscription plan. Basic accounts include 1GB of encrypted storage, Premium accounts include 5GB, and Family plans include 10GB of shared storage. Additional storage can be purchased if needed.

Yes, DigiSafe supports importing credentials from major password managers including LastPass, 1Password, Dashlane, and browser password managers (Chrome, Firefox, Safari). We provide step-by-step import guides in our Help Center.

For large media collections, we offer cloud storage integration with services like Google Drive, Dropbox, and OneDrive. This allows you to manage access permissions to these accounts rather than uploading large files directly. For files uploaded directly, we use secure chunked uploading to handle large files efficiently.

Yes, we offer a secure API for developers who want to integrate DigiSafe functionality into their applications or services. Our API documentation is available in the Developer section of our website, and all API access requires proper authentication and authorization.

DigiSafe helps execute your wishes regarding digital assets, but it's not a substitute for a legal will. We recommend working with an estate attorney to reference your DigiSafe account in your legal documents. Our platform complements traditional estate planning by providing the technical means to access and transfer digital assets.

We comply with major data protection regulations including GDPR, CCPA, and other applicable laws. Your data is stored in secure, compliant facilities, and we maintain transparent privacy policies. You can request data exports or deletion in accordance with these regulations through your account settings.

DigiSafe executes the access controls you've specified in your account. In case of disputes, we follow your documented instructions. We recommend clearly communicating your digital asset plans with family members and including these decisions in your legal will. We don't mediate disputes but will respond to valid court orders.

Yes, we offer DigiSafe Business for companies needing secure business continuity and succession planning. This version includes additional features like role-based access, organizational hierarchies, and compliance tools. Contact our sales team for more information about business solutions.